Shipping policy

At The Shepherd Vault, we're dedicated to providing you with a seamless shopping experience, from Browse our curated collection to receiving your order. We understand that timely and reliable shipping is important, and we strive to get your items to you quickly and securely.

1. Order Processing Time

  • All orders are typically processed and shipped within 1-3 business days (Monday-Friday, excluding major holidays) after your order is placed.
  • Please note that during peak seasons (e.g., holidays, major sales events) or for personalized/custom items, processing times may be slightly extended. Any significant delays will be communicated on our website or directly via email.

2. Shipping Destinations

  • We currently ship to addresses within the United States and Canada
  • If your country is not listed during checkout, please contact us at [Your Email Address] to inquire about potential shipping options.

3. Shipping Methods & Costs

We offer various shipping methods to suit your needs. Shipping costs are calculated at checkout based on the weight of your order, its destination, and the chosen shipping method.

  • Standard Shipping:
    • Estimated Delivery:  3-7 business days within the US, 7-14 business days for Canada
    • Cost: Calculated at checkout.
  • Expedited Shipping (Optional, if applicable):
    • Estimated Delivery: 2-3 business days within the US
    • Cost: Calculated at checkout.

4. Free Shipping (if applicable)

  • We may offer free standard shipping on orders exceeding a certain value. If applicable, this will be clearly stated on our website banners or promotional materials.

5. Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package's journey.
  • Please allow up to 24 hours for tracking information to become active after you receive your shipping confirmation.

6. Shipping Delays & Issues

  • While we strive for timely deliveries, please understand that unforeseen circumstances such as weather delays, carrier issues, or customs processing (for international orders) can occasionally impact delivery times.
  • If your tracking information shows a delay or if you have not received your order within the estimated delivery window, please contact us immediately at [Your Email Address]. We will do our best to assist you in resolving the issue.
  • Lost or Stolen Packages: The Shepherd Vault is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. However, if your package is lost in transit and not confirmed as delivered, we will work with the shipping carrier to investigate and resolve the issue. We recommend ensuring a secure delivery location.

7. Incorrect Shipping Address

  • It is the customer's responsibility to ensure the shipping address provided at checkout is accurate and complete.
  • If an order is returned to us due to an incorrect or undeliverable address, you will be responsible for the cost of re-shipping the item.
  • If you realize you've made an error in your shipping address after placing an order, please contact us immediately at [Your Email Address]. We will do our best to update it before it ships, but this is not guaranteed once an order has been processed.

8. Packaging

  • We take great care in packaging your items to ensure they arrive safely and in excellent condition. We use appropriate packing materials to protect your purchases during transit.

9. Contact Us

If you have any questions about our shipping policy or your order, please don't hesitate to contact us:

  • Email: theshepherdvault@gmail.com
  • Business Hours: Monday - Friday, 9 AM - 5 PM MST

Thank you for choosing The Shepherd Vault! We appreciate your business.